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Amdocs (NASDAQ: DOX), a leading provider of customer experience software solutions for communications, entertainment and media service providers, said it has closed the acquisition of three privately owned companies – Vindicia, Brite:Bill and Pontis – in line with the company’s digital strategy. The three similarly priced companies were acquired for a combined amount of approximately $260 million in cash, including certain small earnouts. “Communication and media service providers, including those with over-the-top offerings, are transforming to capture the world of on-demand services and digital immediacy. When combined with business-driven analytics behind the scenes, this ensures a simplified, intuitive and engaging customer experience,” said Amdocs president and CEO Eli Gelman. “These acquisitions, alongside Amdocs’ existing platforms which include multi-channel, digital care and commerce, customer management and big data analytics solutions, position Amdocs as the market leader to help communication and media providers on their journey,” Gelman continued. Silicon Valley-based Vindicia is a market-leading provider of software-as-a-service (SaaS) subscription management and payment solutions. Vindicia makes it easy, flexible and frictionless for digital enterprises to onboard customers and process payments for digital content, over-the-top (OTT) entertainment, online subscriptions and on-demand services. Utilizing cloud-based operations for greater business agility, Vindicia’s ultra-fast time to market allows customers to easily experiment with various service offerings and pricing schemes to quickly introduce offers and attract new users. In addition, Vindicia’s advanced retention capabilities reduce user churn and increase top-line revenue for online service providers. Dublin, Ireland-based Brite:Bill‘s design-led, user-experience experts turn the customer bill into a unique, customer-centric engagement channel. Brite:Bill’s technology and services transform invoices into a personalized, digital, interactive billing experience in the channel of the customer’s choice. The invoice’s customized and engaging design reduces customer confusion around the bill, thereby cutting service provider costs around inbound inquiries, and also provides an engagement opportunity for service providers to promote new services. Tel Aviv-based Pontis, is a leading provider of contextual digital engagement solutions. Pontis’s real-time decisioning and learning technology enables service providers to offer their customers personalized contextual interactions relevant to where that individual customer is in their journey with the service provider. With Pontis, Amdocs is uniquely positioned to help service providers determine the next best action for customer engagement and then to offer the customer, across outbound and inbound channels, the most appropriate service at the right time and the right touch point. The impact of these acquisitions on Amdocs’ diluted non-GAAP earnings per share is expected to be neutral in fiscal 2017. Together, these acquisitions are expected to contribute 1.5% to 2.0% to total company revenue for the full fiscal year 2017. The Yellow Pages Years (1982-1990) Amdocs developed the first automated system for directory publishers, which put the customer, not the phone number, at the center. The 1984 breakup of AT&T led to Amdocs sealing a crucial win with Southwestern Bell (SBC) Yellow Pages, entering the US market and becoming the world leader in the Yellow Pages space. “I’ve always been proud of my long association with Amdocs, but it’s a special privilege to be at the helm as the company celebrates its 30th anniversary,” said Gelman. “In some aspects, Amdocs has changed beyond all recognition over the past three decades.”

“When I joined in 1987 as a team leader, managing two people, we were still a small, young company, focusing on one application/business area – Yellow Pages.” –Eli Gelman, Amdocs President & CEO
Amdocs Today “Today we’re a global company with over 250 service provider customers, offices in some 60 countries and a workforce of over 19,000 employees. But in one crucial area we have not changed: the determination of our employees to ensure the success of whatever project they’re working on, at any particular time,” Gelman concluded. Amdocs is a market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience. Last year Amdocs acquired a substantial majority of Comverse Inc.’s (NASDAQ:CNSI) business support systems (BSS) business unit assets for $272 million. Comverse was originally founded in Israel as Comverse Technology in 1997, becoming one of Israel’s flagship high-tech companies. Its BSS asset sale to Amdocs was part of a multi-step divestment plan. The Amdocs portfolio enables service providers to capture the world of digital immediacy by operating across digital dimensions to engage customers with personalized, omni-channel experiences. Amdocs and its more than 24,000 employees serve customers in over 90 countries. The company is headquartered in Chesterfield, Missouri. Amdocs had revenue of $3.6 billion in fiscal 2015, and has a current market capitalization of over $9 billion. HeritageBrand-Infographic_v09 Photo: Eli Gelman, Amdocs President & CEO.]]>