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Temasek announced it acquired the remaining 46 percent stake in Singapore’s leading multi-modal mass transit public transportation operator SMRT Corp Ltd (SGX: S53) which it does not already own, for S$1.18 billion (US$869 million), valuing the company at S$2.56 billion (US$1.89 billion). “We started Sprinklr in 2009 because we saw something most didn’t. We believed social was destined to become a disruptive force that would forever change business. Even when others counted us out, we continued to chase that rainbow. Stubbornly and unapologetically. I’m glad we did,” says Sprinklr’s founder and CEO Ragy Thomas. In an age where customer experience is the new battleground and word-of-mouth is everything, global brands need a way to tap into unstructured customer interactions. They need a new approach to building real customer relationships at scale – one that goes beyond traditional notions of “relationship management,” he added They need a foundation that models not just structured customer attributes like age and address, but one that also makes sense of and allows them to act on unstructured data, like a recent Instagram post or review on Yelp. This is what the Sprinklr platform was designed to do. Purpose-built for an unstructured world, Sprinklr’s technology is helping 1,200+ global brands unearth and extract new value from their legacy systems. It’s uniting their marketing, customer care, and other customer-facing functions. Called “the most powerful technology in the market” by Forrester, Sprinklr’s fully integrated social experience management software powers more than four billion social connections across 77 countries. Headquartered in New York City with almost 700 employees globally, Sprinklr is revolutionizing customer engagement for almost 800 of Fortune’s top enterprise brands, including IHG, Intel, Microsoft, Samsung, and Virgin America, and partners like Accenture, Havas, and Razorfish.]]>